TERMS AND CONDITIONS - IN STORE PURCHASES ONLY

Last updated: [03/12/2025]

1. Introduction

1.1 These Terms & Conditions apply to the sale and delivery of products by

Cardiff Kitchen & Bathroom Store (“we”, “us”, “our”) to the customer (“you”,

“your”).

1.2 By placing an order with us, you agree to these Terms.

1.3 Nothing in these Terms affects your statutory rights under the Consumer Rights

Act 2015 or other applicable legislation.

1.4 “Working days” means Monday to Friday, excluding Bank Holidays.

2. Orders & Payment

2.1 All orders are subject to availability and written confirmation.

2.2 Payment must be made in accordance with our agreed trading terms.

2.3 Ownership of goods transfers to you once full payment has been received.

2.4 We reserve the right to refuse or cancel orders where errors or omissions occur

(e.g., pricing, description)

3. Delivery

3.1 Delivery Windows

Deliveries take place Monday to Friday between 7:00 am and 6:00 pm, excluding

Bank Holidays. The delivery driver will contact the customer when they are on

their way to provide an estimated time of arrival.

Delivery timeframes are estimated and not guaranteed. Delays do not constitute a

breach of contract.

3.2 Notification

 Our Customer Service Team will contact you before delivery using the

number provided.

 The driver will also call on the day of delivery.

3.3 Kerbside Delivery (Important)

All deliveries are kerbside only. This means:

 Goods will be delivered to the nearest safe, flat, accessible point outside

your property.

 Drivers are not permitted to enter your property or unpack items.

 Depending on weight/size, drivers may require assistance with unloading.

3.4 Delivery Requirements

Please notify us of:

 Height/weight restrictions, narrow access, low bridges, overhanging trees or

cables

 Parking/waiting limits

 Any concerns regarding kerbside delivery

If delivery cannot be completed due to access issues, redelivery charges may

apply.

The customer must be present at the time of delivery to provide a signature.

3.5 Risk & Inspection

 Risk passes to you at the point of kerbside delivery.

 You are responsible for moving goods from the kerbside into your property.

 Please inspect goods for missing items, damage, or packaging issues.

 We ask that you report any delivery issues within 5 days, so we can resolve

them quickly.

 This does not affect your statutory rights regarding faulty goods that become

apparent later.

3.6 Scheduling Tradespeople

Do not book installers or tradespeople until you have received and inspected your

goods. We will not be held accountable for any costs incurred for tradespeople due

to delivery delays or delays in supplying replacement items. If you are a supply-

only customer, please ensure you have discussed the products with your

tradesperson to confirm they are suitable and compatible for installation.

4. Cancellation Rights (Online / Distance Purchases Only)

If you order online, by phone, or off-premises, you may have a 14-day right to

cancel under the Consumer Contracts Regulations 2013.

This does not apply to:

 Custom-made or personalised items

 Items unsealed after delivery where hygiene rules apply

 Special-order items clearly marked as non-returnable

 If an item is simply surplus to requirements – you have 28 days to return this

to the showroom.

 To exercise your cancellation right, email:

cardiff@kitchenandbathroomstore.com

5. Faulty Goods

5.1 Reporting Faults

Please report suspected faults as soon as possible.

We ask that faults are reported within 5 days of delivery where practical, but faulty

goods may still be reported beyond this period under your statutory rights.

This does not affect your statutory rights relating to goods that were faulty at the

time of delivery.

5.2 Assessment

 All faulty goods are examined by us or the manufacturer.

 Do not continue using or install the item once a fault is suspected. If an item

is found to have been installed after a fault was identified or reasonably

suspected, you will forfeit any right to a replacement, refund, or further

claim.

5.3 Remedies

If goods are confirmed faulty, you will be offered a:

 Repair,

 Replacement, or

 Refund,

in accordance with the Consumer Rights Act 2015.

5.4 Payments During Assessment

Payments must continue to be made under agreed terms until goods are confirmed

faulty.

6. Change-of-Mind Returns (Commercial Policy)

This policy applies only to non-faulty goods and is offered at our discretion.

6.1 You may request to return surplus or unwanted items within 28 days of

delivery.

6.2 Goods must be:

 Unused

 In original packaging

 In a resaleable condition

Eligibility for return is subject to inspection.

6.3 Restocking Fee

A £25 handling/restocking fee will be applied per order when multiple items are

returned at the same time. If items from the same order are returned at different

times, a £25 handling/restocking fee will be charged for each separate return.

6.4 Non-Returnable Items

(Unless faulty)

 Custom-made items

 Special orders

 Miele products

6.5 Returns after 28 days cannot be accepted.

7. Returns Process

7.1 To request a return, email: cardiff@kitchenandbathroomstore.com

7.2 Returns will be accepted once goods are available for collection and meet the

relevant criteria.

7.3 Collections

 Our supplier will attempt collection within approximately 3 days. Please

note that this timeframe may vary during weekends, Bank Holidays, or other

non-working periods.

 Two failed collection attempts will result in cancellation of the return.

 You may also return items to our Showroom at:

Unit 7, Parklands Industrial Estate, East Moors Road, Cardiff, CF24 5JP

7.4 Condition Requirements

Returned goods must match the condition described in your return request.

Drivers are instructed not to accept items that do not meet return criteria.

7.5 Credits & Refunds

 Inspection is required before any refund/credit is issued.

 Credits typically take up to 7 days after inspection.

 Manufacturer inspection times may vary.

7.6 Customer-Arranged Returns

If you return goods yourself:

 The customer will be responsible for returning the product(s) and

collection(s) at their own expense in their original packaging, unopened,

with all carriage and transport costs being payable by the customer.

 Goods remain your responsibility until delivered and checked at our

Showroom.

8. Product Quantities & Design Changes

8.1 Quantities of tiles, panels, trims and materials are based on customer-provided

measurements.

8.2 Additional materials required due to cutting loss, layout, or installation

methods will be chargeable.

8.3 Design changes made after initial approval may incur additional product and

labour charges.

9. Aftercare Guidelines

Our products are manufactured to high standards. To maintain appearance and

function:

Failure to follow aftercare guidelines may void manufacturer warranties but does

not affect your statutory rights.

9.1 General Care

 Clean regularly using a soft damp cloth.

 Do not use abrasive cleaners, bleach, or corrosive chemicals.

9.2 Shower Valves

 Check water pressure prior to installation.

 Pressures above 5 bar require a pressure-reducing valve.

9.3 Brassware

 Clean with a damp cloth only.

 Do not use corrosive chemicals; dry with a soft cloth.

9.4 Sanitaryware

 Clean white ceramics with suitable cream cleaner.

 Black toilets must be cleaned only with warm soapy water.

9.5 Furniture

 Avoid hot soapy water; use non-silicone cleaners.

 Keep at least 300mm away from radiators/towel rails.

9.6 Worktops

 Do not cut directly on the surface or expose to excessive heat.

 Wipe spills immediately.

9.7 Wall Panels

 Clean with mild soap and water.

 Take care around cut edges to prevent water ingress.

9.8 Ventilation

Adequate ventilation must be maintained to avoid humidity damage.

9.9 Warranties

Failure to follow aftercare guidelines may void manufacturer warranties but does

not affect your statutory rights.

10. Limitation of Liability

10.1 We are not liable for:

 Indirect or consequential loss

 Loss of profit or business interruption

10.2 Our total liability for any claim relating to goods shall not exceed the price

paid for the goods in question.

10.3 We do not exclude liability for:

 Death or personal injury caused by negligence

 Fraud or fraudulent misrepresentation

 Any rights you have under consumer law

11. Force Majeure

We are not responsible for delays or failure to perform obligations caused by

events outside our control, including but not limited to extreme weather, supplier

delays, transport disruption, strikes, or industrial action.

In such circumstances, timeframes will be extended accordingly without liability.

12. Complaints

To raise a concern or make a complaint, please email:

cardiff@kitchenandbathroomstore.com

We aim to respond within 10 business days.

13. Governing Law

These Terms are governed by the laws of England & Wales, and any disputes shall

be dealt with by the courts of England & Wales.

14. Entire Agreement

These Terms & Conditions constitute the entire agreement between the parties. No

verbal advice or representations shall alter these Terms unless confirmed in

writing.